ruby88 Privacy Policy – How We Handle Your Personal Information

When you create an account on ruby88, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly on your device. We do not collect any personal data beyond what is reasonably necessary for the purposes described in this policy. All data collection practices are aligned with applicable Philippine data privacy laws and regulations.

The personal information you provide is used primarily to create and manage your ruby88 account, process your transactions, and verify your identity as required by Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your transaction history and gameplay data help us detect unusual patterns that may indicate fraud, money laundering, or unauthorised account access. We may use aggregated, anonymised data to improve our platform features, optimise the mobile experience, and understand how Filipino players interact with our sports betting and slot game offerings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may send you relevant offers — you can withdraw this consent at any time by contacting our support team. We will never use your data in a way that is incompatible with the purposes stated in this Privacy Policy.

ruby88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal request. If ruby88 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by law. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place. Any third-party sharing is limited strictly to what is necessary and proportionate for the stated purpose.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your login credentials and financial details remain protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available account security features. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a player based in the Philippines, you have specific rights regarding your personal data under applicable Philippine privacy legislation. You have the right to access the personal information we hold about you, and to request a copy of that data in a commonly used format. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. If you believe your data is being processed unlawfully or that we have not complied with this Privacy Policy, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your account details and a clear description of your request. We will respond to all valid data subject requests within the timeframe required by applicable law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable financial regulations, even after account closure. When you no longer need your account, you may request deletion of your personal data, and we will action this request subject to any mandatory retention requirements. Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function and cannot be disabled; optional analytics cookies can be managed through your browser settings. We do not use third-party advertising cookies or share cookie data with external marketing platforms. For more information about how we use cookies, or to ask any questions about this Privacy Policy, please visit our FAQ page or contact our support team directly.